Make a Meaningful Impact Every Day

At Operation HOPE–North County, we believe every family deserves a safe place to rebuild
their lives. We are a high-accountability, trauma-informed shelter and transitional housing
program providing safety, stability, and compassionate support to families experiencing
homelessness. Our culture is rooted in dignity, empowerment, and follow-through, and every
staff member plays a vital role in helping parents and children move from crisis to
independence.

If you’re energized by helping families secure stable housing and you bring both heart and
follow-through, we’d love to talk.

Housing Navigator (Part-Time)

Job Summary

The Housing Navigator supports families and individuals experiencing homelessness who are
participating in Operation HOPE–North County programming. As a member of the shelter team,
the Housing Navigator assists clients throughout the process of locating and obtaining
permanent, stable housing. This role supports participants in the Steps to Independence
Program and builds positive relationships with housing providers and landlords throughout San
Diego County to increase housing opportunities for our clients.
The Housing Navigator reports to the Program Director and works closely with the Lead Case
Manager, Shelter Manager, Assistant Shelter Managers, and Shelter Coordinators.
If you are compassionate, proactive, and steady in a high-accountability environment, you will
thrive here.

Key Responsibilities

• Client Housing Plans and Support
• Conduct housing assessments for all clients within 7 days of shelter entry to identify housing needs, preferences, and barriers.
• Partner with the Lead Case Manager to develop an individualized housing plan that addresses barriers, sets measurable goals, and clarifies client responsibilities while allowing flexibility for success.
• Provide coaching and navigation support so clients understand steps, timelines, and documentation requirements.
• Housing Search, Applications, and Documentation
• Identify affordable and low-income housing options and present appropriate choices to clients based on readiness and eligibility.
• Support clients in securing housing by assisting with housing applications and obtaining required documentation (e.g., Social Security card, birth certificate, pay stubs, bank statements).
• Identify and secure rental assistance resources, including HUD’s Housing Choice Voucher Program (Section 8) and state/local subsidy programs, and match resources to eligible clients.
• Secure financial assistance for housing-related expenses such as security deposits, moving costs, adaptive aids, environmental modifications, and other one-time needs.
• Assist with requests for reasonable accommodations, as needed, in accordance with local, state, and federal housing laws.
• Landlord and Housing Provider Engagement
• Build and maintain relationships with landlords, property managers, and transitional housing providers, and partner programs to expand housing options for clients.
• Educate and engage housing providers and advocate on behalf of clients to support successful placements and sustainable tenancy.
• Documentation, Compliance, and Team Collaboration
• Maintain accurate, timely documentation and protect the confidentiality of the participant information in compliance with HIPAA and all confidentiality laws.
• Follow policies, procedures, and protocols established by Operation HOPE–North
• County and relevant local, state, and federal laws.
• Maintain cooperative and collaborative relationships with OHNC employees, volunteers, clients, and community partners.
• Attend weekly Program Team meetings and biweekly supervision meetings with the Program Director.
• Perform other duties as assigned.

Qualifications and Requirements

• Commitment to trauma-informed, dignity-centered service and a high-accountability work culture.
• Strong communication skills, professionalism, and ability to build trust with clients and partners.
• Ability to manage multiple client needs at once and follow through on deadlines and documentation.
• Bilingual fluency in English/Spanish is preferred.
• Reliable transportation, a California driver’s license, and a good driving record. Must be willing to use a properly insured personal vehicle for work (mileage reimbursed).
• Must successfully complete Mandated Reporter training.
• Must pass fingerprint screening and annual TB screening.
• Must meet physical requirements of the position, which may include extended periods at a desk/computer, daily travel to various sites, and lifting up to 25 lbs.

Job Details

• Job Type: Part-time
• Pay: $23/hour
• Expected Hours: 24 hours/week

What We Offer

• Generous PTO: 6 personal days, 5 sick days, and 8 holidays
• Professional development and training plan
• Supportive, mission-driven team culture
• Opportunities for advancement in shelter operations, case management, and nonprofit services

Why This Work Matters

• Every day, families in crisis will feel safer because you’re there.
• Every conversation and every moment of steady support helps a parent rebuild confidence.
• Every housing placement can change the trajectory of a child’s life.