Position Title: HIV/SUD Case Manager

Department: Outpatient Services

Report to: Program Manager

Salary Range: $30.00

Type: Full Time, Non-Exempt

Position Summary

The HOPWA Case Manager is responsible for providing comprehensive case management and supportive services to individuals and families living with HIV/AIDS who are or at risk of homelessness. This role involves assessing client needs, developing individualized service plans, and addressing barriers to housing stability. The Case Manager ensures compliance with HOPWA eligibility requirements while connecting clients to stable housing, healthcare, and other community resources. The ultimate goal is to support housing stability, promote equitable access to services, and provide ongoing advocacy and support to enhance clients' quality of life.

Essential Functions

• Provides support to clients in assessing appropriate housing services; makes referrals to supportive housing services in our community as appropriate and support client in navigating this process; ensures that client interactions are person-centered, goal-focused and reflect each client’s goal plan

• Develops and maintains relationships with internal and external customers and participates in various community housing initiative committees

• Assist clients in locating and maintaining appropriate housing, navigating landlord relationships, and addressing any barriers to long-term housing stability

• Answers questions and provides information and resources available to various individuals and organizations relating to HOPWA program and Rental Assistance program, activities, and related services

• Coordinate treatment planning of case management needs with Clinical Director and Program Manager

• Advocate with and on behalf of clients needing the services provided by San Diego Homeless Court (fines, fees, warrants, etc.)

• Link clients to resources that meet basic needs (e.g., dental health, job training, higher education, etc.)

• Provide crisis intervention as necessary, addressing immediate housing or health-related emergencies

• Meets and provides follow-up with clients to provide intensive case management services as well as rehabilitation support to monitor their progress of maintaining housing; reviews and monitors client files for appropriate documentation for provision of services, and referrals; maintains ongoing contact with all housing clients on a scheduled basis, appropriate to their particular status and needs

• Support clients in accessing appropriate medical and psychiatric services

• Assist clients with medication needs linking with providers and pharmacies

• Empower clients to establish and maintain a secure, healthy, safe, and clean-living environment

• Provide support and resources to clients transitioning from residential services to sober living and outpatient services

• Resolve interpersonal issues among clients when needed

• Report issues that endanger the safety or wellbeing of clients or colleagues to the Program Manager

• Attend all internal meetings, and complete all trainings as required

• Adhere to County and State documentation standards

• Develop and maintain professional working relationships with agencies and service providers

• Oversee and maintain all confidentiality and privacy standards for client protected health information and other information and materials in accordance with agency policies and procedures, and applicable regulations and laws according to HIPAA

• Other duties as assigned or necessary to support the program, office and/or the agency

Minimum Qualifications

• Previous Case Management experience

• Knowledge of the principles and practices relative to case management

• Knowledge of social welfare, housing, and health issues specific to the HIV/AIDS and LGBTQI+ communities

• Cultural competency and humility in working with LGBTQI+ communities

• Current CPR/First Aid Certification (or within 90 days of hire).

• Excellent computer skills, including MS Office Suite

• Excellent documentation skills

• Strong verbal and written communication skills

• Ability to work independently and in a group setting

• Ability to handle multiple tasks and shifting priorities within an outpatient setting

• Ability to work productively in a fast-paced environment

• Ability to take direction from the Program Manager

• Excellent time management skills

• Ability to complete tasks in a timely manner according to program requirements

• Ability to meet documentation deadlines according to state, county, and program needs

• Valid driver’s license and reliable transportation

• Successful completion of a criminal background check