Make a Meaningful Impact Every Day

At Operation HOPE–North County, we believe every family deserves a safe place to rebuild their lives. We are a high-accountability, sober-living shelter providing safety, stability, and compassionate support to families experiencing homelessness. Our culture is rooted in dignity, empowerment, and trauma-informed care—where every staff member plays a vital role in helping parents and children move from crisis to independence.

If you are mission-driven, people-centered, and looking for meaningful work where you can grow, we’d love to meet you.

About the Role

The Client Services & Shelter Support Specialist is an essential member of our shelter team. This role ensures a welcoming, safe, and supportive environment for clients, staff, volunteers, and visitors. With training provided, you will learn trauma-informed practices, de-escalation skills, and shelter operations to help families feel secure and supported during their stay.

This is an excellent opportunity for someone who is compassionate, reliable, service-oriented, and eager to learn.

Key Responsibilities

• Provide respectful, trauma-informed support to clients and help address day-to-day needs or emergent issues.
• Maintain a safe, structured environment by completing regular rounds inside and outside the building and monitoring security cameras.
• Help prepare and maintain shelter spaces for activities, meals, and new client arrivals.
• Foster a positive, inclusive environment by listening with empathy, demonstrating patience, and celebrating client progress.
• Maintain accurate daily logs, communicate important updates to staff, and support resolution of incidents or concerns.
• Engage warmly with volunteers, donors, and visitors to promote a welcoming community atmosphere.
• Uphold ethical standards, professional boundaries, confidentiality policies, and shelter protocols.
• Participate actively in team meetings, staff learning, and ongoing professional development.
• Other duties as assigned to support a smooth and safe shelter operation.
• Schedule: Wednesday–Sunday, approx. 1:30pm–10:00pm (8-hour shifts; some flexibility required)

What We’re Looking For

We welcome candidates from diverse backgrounds and career paths—including those new to shelter work. Training is provided.

Minimum qualifications:

• High school diploma or GED
• Experience in customer service, caregiving, social services, education, hospitality, or similar roles (6 months+ preferred)
• Basic computer proficiency
• Ability to work evening/weekend shifts consistently
• Compassion, reliability, and willingness to learn
• Preferred (training provided if not completed):
• CPR/First Aid Certification
• Mandated Reporter Certification
• Bilingual (Spanish/English)

If you are caring, calm under pressure, and motivated by purpose, you will thrive here.

What We Offer

• Compensation: $20.00 per hour
  Medical, dental, vision, and life insurance after 30 days (medical partially employer-sponsored)
• Generous PTO: 12 personal days, 5 sick days, 8 holidays
• Professional development and training plan
• Supportive, mission-driven team culture
• Opportunities for advancement in shelter operations, case management, and nonprofit services

Why This Work Matters

Every evening you arrive, families in crisis will feel safer because you’re there.
Every conversation you have and every moment of patience you offer helps a parent rebuild confidence.
Every shift you complete changes the trajectory of a child’s life.

If you want a role where your work truly matters, we’d be honored to have you join our team.