Position Title: Residential SUD (Substance Use Disorder) Intake Screening Technician

Department: Residential Services

Report to: LPHA

Salary Range: $24.00 to $26.00 per hour

Type: Full Time, Non-Exempt

Position Summary

Stepping Stone of San Diego is a non-profit that specializes in the LGBTQ+ addiction recovery, mental health and housing programs. Our Residential Program is an in-patient recovery program with 31 beds, and a team of counselors, peer support, mental health and wrap-around services.

Our Residential Intake Screening Technician interacts with our residents on a day-to-day basis providing support with both “front of house” needs, as well as supporting the screening and intake process. In this position you’ll work within a Treatment Team with therapists, SUD Counselors and Peer Support Specialists. You will be expected to support residents through their screening process for treatment and throughout their stay in Residential Treatment.

Essential Functions

• Reviews, responds to and/or transfers incoming inquiries from calls, voicemails, and online sources to Intake Team and manages our client call log
• Set up and schedules screenings via Zoom for Intake Coordinator
• Assist with initial client screenings and intake procedures, as needed
• Support outreach efforts and assist with client transportation
• Support orientation and screening procedures with potential client sign in, documentation, screening packets and general orientation information
• Monitor clients signing in and out for appts/passes. Checks bags upon return and is aware of not allowed items to search for
• Monitors visitors (maintains confidentiality), front desk phone, receives mail, packages, deliveries and observes opening of client packages
• Helps to route client concerns and assists with reporting client grievances
• Attend all internal meetings, and complete all trainings as required in a residential setting
• Oversee and maintain all confidentiality and privacy standards for protected health information and other information and materials in accordance with agency policies and procedures, and applicable regulations and laws according to HIPAA
• Maintain accurate records and documentation, adhering to all DMC standards and agency policies.
• Other duties as assigned or necessary to support the program, office and/or the agency

Minimum Qualifications

• Interest in starting a career in the Substance Use Disorder field
• Current CPR/First Aid Certification (or within 90 days of hire)
• Cultural competency and understanding working in the social determinants of health impacting LGBTQI+ communities
• Strong verbal communication skills
• Ability to work independently and in a group setting
• Ability to handle multiple tasks and shifting priorities within a residential setting
• Ability to work productively in a fast-paced environment
• Excellent time management skills
• Ability to complete tasks in a timely manner according to program expectations
• Ability to meet deadlines with documentation according to state, county, and program expectations
• Valid driver’s license and reliable transportation

Preferred Qualifications

• 1 to 2 years’ experience serving residents in a human services setting
• Previous experience working in an SUD residential program setting
• Experience with Smartcare and/or other forms of electronic health records
• Experience with Optum – SUDPOH county forms used for SUD documentation
• Written and spoken bilingual fluency in Spanish and English

Environmental Factors and Conditions/Physical Requirements

• While primarily working indoors, Technician may also work with residents outdoors
• Regularly lift 15 pounds and occasionally up to 50 pounds
• Holiday, evening, and weekend work may be required
• Transporting residents to and from activities and or appointments
• Standard o?ce environment with typical o?ce equipment use
• May require occasional travel between facilities and off-site meetings
• Ability to sit for extended periods and perform repetitive keyboard activities

Benefits Package

Stepping Stone is proud to offer a generous benefits package for full-time employees, representing the potential additional $10,000+ on average per full-time employee above base pay, including but not limited to:

• Health Premiums company paid, including Acupuncture and Chiropractic
• Dental & Vision company paid
• Flexible Spending Accounts (Health Care & Dependent Care)
• Generous paid time off – sick & vacation
• Employee Assistance Program
• 403(b) Retirement Employer Match up to 5%
• 15 Paid Holidays, including floating holidays
• Life/AD&D Insurance company paid
• Long Term Disability Insurance company paid